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Limited warranty does not apply to shipped products that arrived and were signed for as damage or were damaged and you contacted us within 24 hours of receipt. See shipping terms and policies.
Wood is a natural material with variations of color, shade, configuration, streaks and grain structure. Each individual piece of 40winkz furniture has characteristic markings that will differ from photo and showroom samples.
Do not expose your furniture to heat or liquids
Avoid using oil/thinner based furniture cleaners. Use water based cleaners or a damp cloth only.
Articles such as glasses, bookends, flowerpots, hot cups and dishes should have a cloth or felt type pads. Beware of some felt pads that have a pre-glued side as some of these adhesives contain chemicals that can damage the finish.
Always remember to lift objects rather than slide them across the finish.
Tighten the nuts and bolts every few months to avoid wear and tear, especially on moving parts.
We at 40winkz recognize that our customers expect us to support our quality products. Our warranties are a function of the products you have purchased.
WE WARRANTY TO THE ORIGINAL PURCHASER THAT THE PRODUCTS YOU HAVE PURCHASED FROM 40WINKZ WILL BE FREE FROM MANUFACTURER DEFECTS IN MATERIALS AND WORKMANSHIP FOR THE AMOUNT OF TIME SET FORTH BELOW.
All warranties run from the date of purchase:
- Hardwood frames - Limited Lifetime Warranty of 5 years
- Metal Frames - Limited Warranty of 1 year
- Case goods - Limited Warranty of 1 year
- Platform beds - Limited Warranty of 1 year
- Futon mattresses: seams, tacking & zippers - Limited Lifetime Warranty 7 years
- Slipcovers & pillows: seams & zippers - Limited Lifetime Warranty 7 years
All warranties are Limited warranties. Limited warranties cover manufacturer defects only and do not cover normal wear and tear or damage resulting from neglect, accidental or intentional damage, institutional or commercial use, or exposure to extremes in temperature, humidity or to weather.
YOUR LIMITED WARRANTY RESPONSIBILITY
In the event of a defect occurring during the warranty period. Which we determine to be the result of defects in materials or workmanship, we will repair or replace the defective part or product at our discretion. Any warranty issue must be accompanied by a digital photograph (1mb maximum), along with your original invoice number your name and contact phone number. See our Warranty Claim Online FORM. The warranty only covers the item to be replaced and not the cost of getting the part to you.
**All pick ups and returned deliveries will be charged at our standard delivery rates.** If we determine at our discretion that there is a defect covered by our warranty, we will take responsibility for repair or replacement as set forth above. If we cannot repair or replace an item, we reserve the right to substitute a substantially similar part or product, or to pay to you a pro-rated portion of the purchase price of the defective product based on the length of time you have owned the products as compared to the length of the warranty period. Any such payment shall be paid in full satisfaction of all claims for breech of warranty, which you might have against 40winkz.
Call us at 1-800-44-FUTON for more additional warranty information.
Thank you for your business.